This notice is applicable to any user of the Touchstone Website, without regards to them qualifying as a Touchstone Customer as defined in Touchstone General Terms and Conditions or not (the “User”).
Web cookies are text files containing small amounts of information which are downloaded to the users’ device when they browse a website. Cookies are then sent back to the originating website on each subsequent visit. Cookies allow websites to recognize the user’s device.
Touchstone Website uses two types of cookies.
1. Session cookies
These are temporary cookies, which only exist for the period a User accesses the Touchstone Website and which are automatically deleted from the User’s device at the end of each visit.
Session cookies enable the Touchstone Website to keep track of the Users’ movements within the Touchstone Website and prevent Users from being asked for the same information endlessly.
For example, when a User selects and adds services to its shopping cart, the session cookie remembers the User’s selection and keeps the selected items in the shopping cart until the User is ready to check out. Without session cookies, the User’s services selection could not be registered and the shopping cart would always remain empty..
2. Persistent cookies
These are cookies which remain on the User’s device for a limited period of time after the User’s visit to the Touchstone website. The Touchstone Website uses three types of persistent cookies
2.1. Personalisation cookies
Personalisation cookies enable the Touchstone Website to remember the User’s preferences for their next visit. For example, on the User’s first visit to the Touchstone Website, the language will be set to English and the currency to Euros by default. If the User selects another language and/or currency during this visit, the personalisation cookie will store this information on the User’s device and the Touchstone Website will automatically be presented to the User in its preferred language and currency during their subsequent visit.
2.2. Performance cookies
Performance cookies are used to improve the Touchstone Website navigation and security by analysing anonymised information about the User such as their browser type, browser plugins version, operating system, …
For example, if the information registered by the Performance cookies reveals that a great number of users are relying on a browser not compatible with a Touchstone Website functionality, Touchstone will adapt this functionality to make it compatible with such browser. The Touchstone Website uses the Google Analytics Cookie for this purpose.
2.3 Managing cookies
By enabling cookies the User will receive the optimal experience from the Touchstone Website. Nevertheless, it shall be the User’s sole choice to accept their use. The User is duly informed that by blocking all cookies they won’t be able to purchase any service from Touchstone and some part of the Website may become inaccessible.
Cookies and browser settings
The Help feature on most browsers details the procedure to prevent the use and acceptation of cookies. More information about the management of cookies can also be found on the applicable browser manufacturer website.